Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
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No matter what stage your business is at, we can help you better understand what your customers need—even as their needs change. Harness big data and apply actionable insights to up level your customer’s journey.
Alorica Experiences Practice helps transform CX through deep experiential, observational and statistical immersions into the customer journey.
Alorica Analytics helps clients make smarter decisions in real-time, with solutions ranging from simple to complex, predictive to prescriptive.
Reduction in cost-to-fill prescriptions using customer segmentation strategies
Reduction in phone support for a major electronics company by improving customer self-service through journey mapping and analysis
Second drop in handle time and increase in productivity by four cases per hour for a ride-sharing company
Reduction in repeat callers following analysis and improvement in call drivers for a health & lifestyle company
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.