Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
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Whether you’re a new business or a household name, we can help strengthen your digital presence and streamline operations to increase your profits without sacrificing CX or scalability.
Alorica Automation Robotic & Cognitive Automation (R&CA) transforms CX through process reengineering and automation.
Alorica’s Content Optimization creates efficient CX by driving digital channels, optimizing assisted interactions, and expanding unassisted interactions.
Our expertise helps systematically understand opportunities for people, processes and implementation, targeting areas for improvement while attracting, onboarding, training and enabling agents in the first 90 days.
Lower cost to serve using Alorica Automation for a consumer electronics company
Annual cost savings achieved by automating manual transactions for a logistics company
Increase in productivity using Robotic Process Automation for a reputation management company
Reduction in training time and 15% NPS lift for a ridesharing company
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.