Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
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Alorica’s expertise helps reimagine operational delivery to maximize performance. We systematically identify and implement target areas for improvement in attracting, onboarding, training, and enabling agents in the first 90 days.
With Alorica’s Agent Assist, you can anticipate customers’ needs and empower your agents through real-time, next best actions. Our conversational guide harnesses the power of AI to help agents resolve complex issues and is especially helpful
for clients implementing new policies, best practices, and product support.
Delivery Supported By:
Quality Assurance scores achieved in less than 2 months
Retention rate on a new program in the Philippines
Reduction in Average Handle Time
Reduction in training time needed
More information retained by agents with microlearning than traditional comparative training classes
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.