Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
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Protecting your bottom line doesn’t have to mean losing customers. With Alorica’s industry-leading Credit & Account Resolution services and epic digital CX expertise, balancing account resolution with customer retention is
Retention rate of customers intending to cancel their credit card
NPS? increase after data mining and process improvements
Reduction in AHT by automating account resolution processes
Revenue growth through effective account resolution
Cost savings vs. in-house back office
In active and backup loans under management
Improvement of accounts receivable aging
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.