Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
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Multi-channel support is a great start, but that’s exactly what it is—a start. Your customers expect to seamlessly connect across all channels picking up on one where they left off on another. That’s where we come in.
AVA, the Alorica Virtual AssistantTM delivers speed, efficiency, and accuracy—and gives your customers the ability to seamlessly connect with your brand 24/7.
Deflect calls from IVR to digital text-based channel (chat, social, SMS) to increase agent efficiency, reduce telco costs and meet customers where they prefer to receive support.
Point your customer to the best fit agent seamlessly through voice, digital, or social channels.
Increase in customer satisfaction rates for a leading multi-national media corporation
Increase in customer use of self-service options, resulting in a 10% customer satisfaction rating increase for a large telecommunications provider
Reduction in year-over-year contact minutes for a leading consumer electronics manufacturer
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.